Frequently Asked Questions

SHIPPING

How much does Shipping Cost?

Shipping costs depend on your order total, weight and destination.

For shipping in Cyprus, there is a flat rate of €3.50 for pickups (60 pickup locations available) on orders less than €40 and €4.99 for deliveries to your door.
For orders greater than €40 the shipping is Free.

Can I Track my Shipment?

Yes, most of our shipments can be tracked.

If you received a tracking number via email once your order was shipped, you can track it at https://ctrl.cy/track-shipment/

Next-Day Shipping options

We offer next day shipping to Cyprus. Orders must be placed before 1:00 pm on weekdays (Excluding weekends and holidays).

Next day shipping is only available on certain products, quantities and finishes, you can find the full breakdown of the available products here.

Please ensure you contact us if next day shipping is required.

Same-Day Pickup options

Orders placed before 1:00 pm will be available for pickup from our shop in Pafos centre the same day.
Orders placed after 1:00 pm will be available for next-day pickup.
Excluding weekends and holidays.
Once your order is ready for pickup, we will notify you.

Same-day pickup is only available on certain products, quantities and finishes, you can find the full breakdown of the available products here.

Please ensure you contact us if same day pickup is required.

Do you Ship Europe-wide?

Yes, we ship to European Union via EMS Datapost. Parcel will take approximately 5 working days to arrive to your country.

The parcel service enables to track and trace the item, all the way from posting until receipt by the addressee.

Shipping outside Cyprus is only available by request. Please contact us for a shipping quote.

Do you ship Internationally?

No, unfortunately at this time we are not able to accommodate orders which are being shipped outside of European Union.

Shipping Times within Cyprus

Pickup: The products arrive at Akis Express collection point in one working day from the date we dispatch them. For more information regarding Akis Express points locations please visit https://gapakisexpress.com/stores/

Delivery: The products are delivered to your door from Akis Express courier after two working days since we dispatch them. The door to door delivery service is available only in urban areas.

ARTWORK

Can you print Pantone colors?

We convert Pantone colors to their CMYK equivalent values for printing. If you’d like to specify your own CMYK values, please include that in your artwork instructions when ordering.

Can you print RGB colors?

No, we can only print CMYK colors.

When artwork is submitted in RGB, the colors are converted to their closest available matches in CMYK before going to print. If you let us know your desired CMYK values when ordering it will make it easier for us to print your desired colors. Otherwise we will use our judgement to decide the closest equivalents.

Since RGB has a larger range of colors than CMYK, some RGB colors are currently difficult or impossible to match exactly.

Do I need to outline my fonts?

If your artwork is in vector format, it’s important to outline your fonts.

What is your minimum font size?

7 pt font size is required for adequate legibility.

Fonts vary based on weight, color, and style. Certain fonts can be made smaller than others.